Refund & Return Policy

Because many HELD products are digital downloads or made-to-order items, all sales are final.

Digital Products

Due to the nature of digital downloads, all digital product purchases are non-refundable.

If you experience any technical issues accessing your file, please reach out and we will gladly help ensure you receive your download.

Made-to-Order Products (Hoodies, Blankets, and Apparel)

HELD apparel and comfort items are printed specifically for you when your order is placed, which means we are unable to accept returns or exchanges for:

• incorrect size selection

• change of mind

• buyer’s remorse

Please review the sizing information carefully before placing your order.

However, if your item arrives:

• damaged

• misprinted

• defective

please contact us within 7 days of delivery and we will work to resolve the issue.

Need Help?

If you experience any problems with your order, please reach out to us at:

hello@heldanywhere.com

We truly appreciate your support of HELD and the comfort-focused tools we are building.